Returns & Exchange

Last updated: October 2026

7-day easy exchange

You can request an exchange within 7 days of delivery for unused products returned in their original packaging, with tags and the Priyavi pouch.

Damaged, defective or wrong item

If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery with your order number, photos and (if possible) an unboxing video. We will arrange a replacement or refund at no extra cost.

How to request an exchange

1. Email care@priyavicreations.com or call +91 76781 36293 with your order number and the reason.
2. We will confirm eligibility and share pickup or self-ship details.
3. After the item reaches us and passes a quality check, we dispatch the exchange within 2–3 working days.

Refunds

Where an exchange isn’t possible, approved refunds are processed within 7 working days after the returned item is received. For Cash on Delivery orders, refunds are sent to your bank account or UPI ID.

Not eligible

• Products that have been worn, altered or damaged after delivery.
• Items returned without the original packaging.
• Requests made after the exchange window.